Manhattan Associates Inc. has been named a Leader in The Forrester wave™: Order Management Systems (OMS), Q3 2018 report by Forrester Research.
Manhattan Order Management has been specifically architected for advanced omni channel environments, receiving the highest score in the Strategy category, with maximum scores in the Product Vision and Innovation Road Map criteria. Additionally, Forrester’s analysts gave Manhattan’s ONS maong the highest Current Offering scores in the Order Channel Capabilities, Store Fulfilment, Order Orchestration, and Contact Centre Capabilities criteria.
“We’re honoured to be named a leader in the Forrester OMS Wave. We see our placement as further validation of the collaboration and co-innovation we’ve done with our customers, some of the most successful omnichannel businesses in the world,” said Brian Kinsella, senior vice president, Product Management, Manhattan Associates. “Our OMS customers receive immediate access to these enhancements without ever having to worry about an upgrade, and have the full flexibility to extend the solution with their own proprietary innovations.”
The products were evaluated across 40 criteria and Manhattan’s OMS achieved the highest scores possible in 23 of these categories. The report also noted Manhattan’s strongest offerings in store fulfilment capabilities, including endless aisle, BOPIS, and ship-from-store. Forrester analysts describe the product in the report as “a good fit for companies looking for an enterprise-class, cloud-based solution, with robust features and functionality that are built for complex but common omnichannel scenarios”.
Manhattan’s Order Management solution is part of the Manhattan Active Omni platform, the most technologically advanced omnichannel commerce solution over engineered. Built for the cloud, Manhattan Active Omni not only delivers the industry’s leading order management solution, it also includes next generation point of sale, intuitive store fulfilment, omnichannel promotions and a retail-focused CRM with case management and native social integration to ensure retailers are ready to deliver on their customer promises.